Technical Support Representative (Seasonal)

Customer Service · Pasig City, Pasig
Department Customer Service
Employment Type Contract
Minimum Experience Mid-level

Job Summary:

The Customer Care team is an integral part of Creedon Technologies. We are looking for fresh technically minded and customer-centric candidates who can handle novel situations and issues. Individuals that can take charge of addressing product issues, complaints, and inquiries and resolves it in a timely manner.


Overall Purpose of the Role:


Overall responsibility in building customer satisfaction, help retain customers and increase level of repeat business.


Key Responsibilities: 


  • Provide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolution
  • Maintain an awareness of customer needs and potential product issues through customer contact, including escalated calls, emails and other customer contact channels
  • Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
  • Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
  • Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
  • Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
  • Participates on teams and special projects to improve product and service quality and client satisfaction

 

The Person:


This position requires a person to have an extensive experience in a call center setup focused on both customer service and technical support.


QUALIFICATIONS:


  • Proven Multi-Tasking skills
  • Good in verbal and written English communication and comprehensive skills
  • Analytics and problem-solving skills 
  • At least 2 years’ work experience in BPO

Thank You

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  • Location
    Pasig City, Pasig
  • Department
    Customer Service
  • Employment Type
    Contract
  • Minimum Experience
    Mid-level